Shipping & Returns Policy

 TS Parts Ltd Trading As My Performance Parts.com

SHIPPING & RETUENS INFORMATION

Do we ship abroad?
Yes we do, to almost anywhere in the world though remember the postage is often high when shipping anything bulky. Most bulky items we export will go by DHL, FedEx or DPD so you can track the package online and could reach America within 2-4 working days providing its in stock !

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However there are a few countries we do not ship to, some of these include: Israel, Thailand, Malaysia, Indonesia, Russia, Nigeria, Macedonia, Syria, Ukraine, Lebanon. 

Why is postage on bulky items to some countries expensive compared to some other companies?
For both yours and our safety we use well known couriers such as DHL, DPD Local and FedEx for shipping, then we know exactly where it is in the world at any time and we know its going to arrive safely. Shipping small items can be cheap, but items such as bodykits are expensive to ship - we have a very small margin on the postage fees merely to cover packaging. We can now ship using standard post on some items, however using all methods you may incur import charges when you receive the goods for which we cant be responsible for. 

BREXIT 2021 EUROPEAN TAXATION CHANGES:

For European Customers prices now displayed in cart once you enter your address will have 20% UK VAT Tax removed, however you will have to pay some form of Duties / VAT prior to delivery of your goods.

If you are unsure of charges we recommend you should contact your local authorities ahead of placing your order.

Availability:
Not everything on our website is in stock, if you need a part desperately please contact us first to confirm availability before placing your order


How do I place an order if I live within the UK?
You can either order here in our online shop or you can phone us or email us, using the following number/address are below.
Phone: 0330 0433 248
email: sales@tspartsltd.com


How do I place an order if I live outside the UK?
You can order online or by phoning or emailing us.
Phone: 0330 0433 248
email: sales@tspartsltd.com 

Shipping & Postage Charges:

We currently offer Free UK Mainland shipping on orders over the value of £99* (Conditions Apply)

Orders under £99 are charged as follow

  • Order Value £0.01 to £50.00 - Shipping Charge £6.95
  • Order Value £50.01 to £99.00 - Shipping Charge £11.95

*Free Shipping Offer on orders over £99 conditions:

  • UK Mainland Address Only
  • Ireland / Highlands / Any UK Island area is excluded from this offer
  • Bulky Items like Body Panels, Bumpers, Splitters, Spoilers etc are excluded from this offer and will be charged a fixed shipping rate between £20.00-£50.00 per item and will be shown at checkout
  • Offer only applies to final cart amount after any discount


Returns Procedure: 

PLEASE NOTE: Returns can take up to 21 days to be processed and refund done once the returned item/s have been received.

- Before returning any goods please read all our terms and conditions. 
- TS Parts Ltd must be informed by e-mail or telephone on +44 (0) 330 0433 248 of any items that you wish to return for credit or exchange within 14 calendar days commencing the day of delivery. A Returns Request must be processed on our website via your customer account and a returns request number will be provided.
- Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number.
- If an item is sent back to us without a Returns Notice Number; a refund will not be given.
- No parts that have been used, fitted or installed will be accepted for Credit or Refund.
- We will not under any circumstances pay any VAT/Import Duties on returns, If we are requested to do so your return will be rejected/abandoned.
- Returns Notice Numbers are valid for 1 calendar month, if the goods are not returned within that period, the returns notice number will be cleared and if you wish to return the goods this will be treated as a new request and may be rejected.
 
 
For orders that have been supplied correctly & assuming goods are in re-saleable condition:
-Within 14 days from the day of delivery - Goods can be returned for any reason for a full refund of goods value and any outgoing delivery charge will be deducted.
-If you have been entitled to an offer of FREE SHIPPING, the actual cost of shipping will still be payable and deducted from your refund amount.
-We do not cover returns postage back to us
-After 14 days from the day of delivery - Goods can be returned but with a 25% handling charge. The initial delivery charge & return delivery charges will NOT be refunded.
-After 28 days from the day of delivery – Goods are not accepted back for refund.
 
-Wheels that have been fitted with tyres will not be accepted for return or refund under any circumstances.
 
For orders that have been supplied incorrectly & assuming goods are in re-saleable condition:
-Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping.
-If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.

 

At our discretion, we may drop ship your order direct from a UK supplier.  If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance.

TRADE SALES:

Trade Sales are not cover by above shipping and returns policy. A restocking charge of 20% will be deducted and any shipping charges will not be refunded.

 

If you have any questions regarding our policies, we would be happy to clarify and assist.